The past week since we launched ARKpocalypse. We have seen multiple server stability issues and errors.
I wanted to summarise the situation in a post so clear the air on alot of the speculation floating around.
Due to a secruity issue, advised from our providers. All MTS servers have been shutdown in an attempt to prevent further corruption and player suffering. There is no ETA on when they will be back but we assure you we are working to resolve the issue.
Once we have steadied the ship and have everything under control we will be looking at a compensation event again to aid with the loss of time and also an extention to the beginners servers will be ordered.
In regards to uploads and ARK Data, once I get access back. I will allow a small window for those of you still with content in your cloud to retreive it before I go ahead with the cluster directory changes. More details will be posted on this soon.
This scenario is really unfortunate and has hit us at a time when we are more popular than we ever have been. Please do not be alarmed by what you have just read I can assure you everything is fine and MTS will continue normal operations imminently.
We apologise deeply for the downtime and stability issues.
Please take all my admins and staff team out of the firing line when it comes to discord, do not ask for ETAs or any form of compensation. All ticket matters have been put on hold while we resolve this issue. If you have any issues please direct them all to me (Hamilton) as it is not my admins fault and they do not deserve the abuse and attitude they are currently receiving.
I will post an update when I have it,