Regarding Server Passes for Beginners
Following our announcement earlier, I wanted to clear some light on what will be happening to you guys that purchased a server pass specifically for beginners cycle 13/12. As the news broke earlier that we need to restart beginners servers this coming Friday.
Now we understand that people have different commitments IRL with work, family, holidays etc around the Christmas period. Therefore - we will automatically be moving everyones beginners pass to next cycle (Friday 20th) by default. However, If you feel that maybe this cycle you won't have alot of time to play due to the Christmas period you can request to keep it for a future cycle for you to use at anytime. If you wish to keep your Server Pass for another cycle and not the upcoming cycle please head to Open a Ticket and state you wish to keep your server pass for use another time.
This is a requirement if you wish to keep your pass for another time.
If you purchased Gold or Platinum membership between 12th-15th December you have had 5 days automatically added onto the end of your membership period.
Regarding Restart Date of Beginners
Alot of people in discord tonight have been asking to wipe the servers immediately. There are several reasons why we are not doing this.
Today is Sunday, tomorrow is Monday. School and work commitments come into effect and players who purchased a server pass may be cheated out of their purchase as they are unable to fully grind the initial few days leading to a poor start.
We will always start servers on Friday, it gives all players the chance to play during the weekend and get decently progressed.
Another reason is the suddeness of the events of this evening, we had reports of being able to load in previous gear into beginners and admittedly did not investigate it thoroughly enough until today we had several reports of Level 270 MEKs and 45 melee gigas 100% imprinted with mutations.
It would be unwise to wipe so soon immediately after as there is 20k discord members and people will see the messages at different times due to timezone conflicts etc. We like to do things to proper way with plently of notice so all players are aware.
Confirmed date for Beginners Relaunch :
Friday 20th December @ 6pm GMT (London, UK).
Regarding 4/6 Man Poll
You may of seen earlier in discord a poll regarding 4 or 6 man tribe size for Beginners Server. This was mis-communicated, as this is not an active or ongoing change it was more for us to gather feedback on what you guys prefer.
MTS is at the core a 4 man cluster. Thats our working and proven formula and we will never steer too far from that. MTS went 6 man halfway through Season 3 as an experiment to see if the benefit of extra tribe members proves popular during late-game events and raids. The current plan is to see out the current eason of MTS as 6 man this includes beginners and main before returning to 4 Man Tribes in Season 4. This is subject to change.
The only potential thought was due to beginners not being late game 4 members could be kept on Beginners only before moving to main where it changes to 6 man. Again, this is not a confirmed changed just early discussions.
Apologies for missing the mark earlier with our polls intention as I said, was just to gather feedback.
All Pending Orders
There are currently over 50+ pending orders for store items. We will proceed to deliver them as normal now if you receive your confirmation email for Server Passes please read our post at the top of this page as this effects you.
Any server passes delivered now will be enrolled for next cycle by default.
If you have any issues or potential inquiries with your Store Orders please Open a Ticket.
Final Message from me
Final thing from me is an apology, I have been away at a Christmas Work party this weekend where I have been very busy and most MTS stuff was put to the side, so communication has been por. Only once I discovered this issue after returning home did we take action in announcing the early closure of beginners.
You all have every right to be angry at this situation and I completely hold my hands up and admit to a honest human mistake. There are alot of factors that go into running ARK Servers and on our scale is hard to get it right 100% of the time.
We are trying our best and we have this communities best intentions in our thoughts in every decision we make. We appreciate your patience, loyalty and showing your passion for playing MTS when setbacks like this happen. You have every right to be fustrated.